e-PSM 113: Human Error Analysis and Human Factors

COURSE DESCRIPTION                                                                                     DURATION: 7 Hours

Human Error is determined as one of the main causes for most incidents in chemical, aviation, maritime and other industries. However, human error is a very broad term which can be further categorized into different factors affecting human performance such as the environment, the complexity of the task, organizational factors and operator characteristics. In this course, the participants will learn about these human performance impacting factors and various human performance reliability models. This e-Training course will further describe the practical ways of performing human error analysis such as checklists, guideword methods and task analysis methods and talk about prevention and mitigation techniques.


  • Learn the practical techniques to perform human error analysis
  • Learn about role of culture in preventing human error


  • Managers, process safety coordinators, and others responsible for addressing human factors


  • None



  • Introduction to Human Error
  • Human Error – Traditional vs System Approach
  • Regulatory Requirements
  • Lessons learned from incidents
  • Understanding Human Performance
    o Traditional Approach
    o Human Factors Engineering
    o Cognitive Approach
    o Sociotechnical and Safety Culture – Approach
  • Performance Influencing Factors
    o Environment and Task characteristics
    o Operator characteristics
    o Organizational and social factors
  • Human Performance Reliability Models
    o James Reason Model
    o Human Factors Analysis and Classification System
  • Task and Human Failure Analysis
  • Data Collection
  • Implementing a Human Factors Integrated PSM System